Your privacy matters to phgalaxy. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a phgalaxy player in the Philippines.
Your Data, Your Rights. This Privacy Policy is issued by phgalaxy ("phgalaxy," "we," "us," "our") and applies to all personal data collected through phgalaxy.asia and any associated mobile interfaces. phgalaxy is committed to protecting your personal information in accordance with the Republic Act No. 10173 — Data Privacy Act of 2012 and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
phgalaxy operates phgalaxy.asia, an online casino and sports betting platform serving Filipino players. In the course of providing our services — including account registration, deposits, withdrawals, gaming activity, and customer support — phgalaxy necessarily collects and processes personal data about you.
This Privacy Policy describes our data practices in plain terms. It tells you what we collect, why we collect it, who we share it with, how long we keep it, and what you can do about it. By registering a phgalaxy account or using any part of the phgalaxy platform, you acknowledge that you have read and understood this Privacy Policy.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, which together form the complete framework governing your use of phgalaxy.
phgalaxy collects the following categories of personal data:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Required |
| Contact Data | Email address, mobile number, residential address (city, province) | Required |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), card details (Visa, Mastercard), transaction history in PHP | Required |
| KYC Documents | Scanned government ID (passport, SSS, UMID, driver's licence), proof of address, selfie verification | Required |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Required |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Required |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Optional |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS notifications | Optional |
phgalaxy does not collect sensitive personal information beyond what is strictly necessary for identity verification, regulatory compliance, and responsible gaming obligations. We do not collect biometric data beyond selfie verification required for KYC purposes.
phgalaxy collects personal data through the following means:
phgalaxy uses your personal data for the following purposes:
phgalaxy will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by Philippine law.
phgalaxy processes your personal data on the following legal bases under the Data Privacy Act of 2012:
phgalaxy does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
All third parties who process personal data on behalf of phgalaxy are required to implement data protection measures consistent with the Data Privacy Act of 2012 and phgalaxy's data security standards. phgalaxy remains responsible for ensuring that your data is handled appropriately by our processors.
phgalaxy uses cookies and similar tracking technologies on phgalaxy.asia to ensure platform functionality, enhance your experience, and support security and analytics. The following types of cookies are used:
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using phgalaxy, but may affect certain personalisation features. phgalaxy does not use third-party advertising cookies or cross-site tracking technologies.
phgalaxy retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:
Upon expiry of the applicable retention period, phgalaxy will securely delete or anonymise your personal data. Where data is anonymised, it may be retained indefinitely for statistical and platform improvement purposes without identifying you personally.
phgalaxy implements technical and organisational security measures appropriate to the sensitivity of the personal data we process. These measures include:
While phgalaxy takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your phgalaxy login credentials confidential. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phgalaxy. To exercise any of these rights, submit a written request to [email protected]. phgalaxy will respond within 15 business days of receiving a verified request.
Right to AccessObtain a copy of the personal data phgalaxy holds about you and information on how it is processed.
Right to RectificationRequest correction of inaccurate or incomplete personal data in your phgalaxy account.
Right to ErasureRequest deletion of your personal data where retention is no longer legally required, subject to AMLA and PAGCOR retention obligations.
Right to ObjectObject to processing of your data for marketing purposes or where processing is based on legitimate interests.
Right to BlockRequest temporary suspension of processing while a dispute about accuracy or lawfulness is resolved.
Right to PortabilityReceive your personal data in a structured, machine-readable format for transfer to another service provider.
Right to ComplainLodge a complaint with the National Privacy Commission (NPC) if you believe phgalaxy has violated your data privacy rights.
Right to Withdraw ConsentWithdraw consent for marketing communications or optional analytics at any time via your phgalaxy account settings.
Strict 21+ Age Policy. phgalaxy does not knowingly collect personal data from individuals under the age of 21. The phgalaxy platform is strictly restricted to adults aged 21 and above in accordance with PAGCOR regulations and Philippine gaming law.
If phgalaxy discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and report the incident as required by applicable law. If you believe a minor has registered on phgalaxy, please contact us immediately at [email protected].
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. phgalaxy supports the responsible gaming initiatives of PAGCOR and the broader Philippine gaming regulatory framework.
phgalaxy primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or game content partners located outside the Philippines — for example, to cloud infrastructure providers or international game studios — phgalaxy ensures that such transfers are subject to appropriate safeguards, including:
phgalaxy will not transfer your personal data to any jurisdiction or recipient that cannot provide adequate data protection guarantees consistent with the Data Privacy Act of 2012.
phgalaxy may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. Material changes will be communicated to registered phgalaxy players via the email address on file at least 15 days before the changes take effect.
The effective date at the top of this document will be updated with each revision. Your continued use of the phgalaxy platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you may request account closure by contacting our support team.
For any questions, data access requests, or privacy complaints, please contact the phgalaxy Data Protection Officer in writing. phgalaxy will acknowledge all privacy requests within 3 business days and provide a substantive response within 15 business days.
If you are not satisfied with phgalaxy's response to your privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.
Beyond the legal text, here is what phgalaxy's privacy commitment means in practice for every Filipino player.
All data transmitted between your device and phgalaxy.asia is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text.
phgalaxy's KYC process verifies your identity and confirms you are 21 or older before any withdrawal is processed. This protects both you and the integrity of the phgalaxy platform.
phgalaxy never sells your personal data to advertisers, data brokers, or any third party. Your information is used solely to operate and improve the phgalaxy platform and meet regulatory obligations.
phgalaxy's data practices are designed to comply with the Data Privacy Act of 2012 (RA 10173) and PAGCOR's player data protection requirements — giving you the full protection of Philippine law.
Access, correct, delete, or export your phgalaxy data at any time. Opt out of marketing communications instantly from your account settings. Your privacy preferences are always respected.
In the unlikely event of a data breach affecting your phgalaxy account, we will notify you and the NPC within the timeframes required by Philippine law — no delays, no cover-ups.
Now that you know how phgalaxy protects your data, join thousands of Filipino players enjoying slots, live casino, bingo, and sports betting — all in Philippine Peso, with GCash and PayMaya. For players 21 and above only.
// 21+ ONLY | PLAY RESPONSIBLY | PAGCOR REGULATED ENVIRONMENT